Terms & Booking Policy

1. Payment schedule

• Deposit: 50% of the total is due at the time of booking to confirm your stay. If you book within 8 weeks of check-in, the full 100% is due at booking.
• Balance: The remaining 50% is automatically requested 8 weeks before check-in and is due by the date stated in that request.
• All payments are processed securely via Stripe. We never store your card details.

2. Payments are non-refundable

The deposit secures your dates. Both the deposit and the balance are non-refundable: once an amount has been paid it is not returned if you cancel or change your booking. If the balance is not paid by its due date we will contact you — bookings are not cancelled automatically.

This does not apply to the security bond, which is separate from the cost of your stay and is always returned unless there is damage. See section 3.

3. Security bond

A refundable security bond applies to every stay, arranged automatically on the card used for your booking. The bond amount is shown during the booking process. How it's handled depends on the length of your stay:

• Stays of 6 nights or fewer: the bond is placed as an authorization hold — a temporary hold, not a charge — on the day your stay begins. The funds are never taken from your account unless a claim is made.
• Stays of 7 nights or more: because card holds expire after about a week, the bond is instead charged to your card a few days before check-in and refunded in full after check-out.

After check-out, the hold is released (or the charge refunded) in full, unless there is damage, excessive cleaning, or a breach of these terms, in which case all or part of the bond may be retained.

4. Cancellations & changes

To cancel or change your dates, contact us directly. Any amount you have already paid — deposit, balance, or both — is not refunded, whenever you cancel. If you cancel before the balance falls due, we will not collect it.

Changing your dates. Date changes are subject to availability and to any difference in nightly rates. If we cannot accommodate your new dates and you choose not to continue with the original booking, the above applies.

Your security bond is not affected. The bond is held against damage, not against the cost of your stay, and is released or refunded in full whether or not you cancel.

If we cancel. In the unlikely event that we have to cancel your booking — for example if the property becomes unavailable through damage or an emergency — you will receive a full refund of everything you have paid, including the deposit.

Nothing in these terms limits your rights under the Australian Consumer Law.

5. House rules & liability

Guests agree to treat the property with care and to comply with the house rules provided at check-in. The maximum occupancy must not be exceeded. The host is not liable for loss or damage to guests' personal property during the stay.